General Terms and Conditions (GTC)
Last updated: January 2025
§1 Scope and Contracting Parties
These General Terms and Conditions (GTC) apply to all contracts between: Apotheke zum weissen Schwan Katerina Petrovska e.Kfr. Fürstenwalder Allee 338a 12589 Berlin and their customers regarding health coaching services (HealthReset) and supplementary consulting services. Deviating conditions of the customer are not recognized unless the provider expressly agrees to their validity in writing.
§2 Contract Formation
The presentation of services on the website does not constitute a legally binding offer, but rather a non-binding invitation to book. The contract is concluded by: - Booking an orientation meeting via the website or by phone - Confirmation of the booking by the provider via email - For paid programs: After receipt of the agreed fee The contract language is German.
§3 Scope of Services
The provider renders the following services within the HealthReset program: - Individual health consultation and coaching - Support in interpreting laboratory values - Creation of personalized nutrition and lifestyle recommendations - Regular follow-up conversations - WhatsApp support during the program duration The exact scope of services depends on the selected program package (Essential, Plus or Premium).
§4 Laboratory Analyses and External Services
Laboratory analyses are performed by independent, certified laboratories. The provider only facilitates contact and assists with evaluation. The costs for laboratory analyses are not included in the program price and are paid directly by the customer to the respective laboratory. The provider assumes no warranty for the accuracy of laboratory results.
§5 Data Protection and Confidentiality
The provider treats all personal and health-related information strictly confidentially. The processing of personal data is carried out in accordance with the General Data Protection Regulation (GDPR) and the German Federal Data Protection Act (BDSG). Details on data processing can be found in our Privacy Policy.
§6 Fees and Payment Terms
Program fees are payable in advance. Current prices are communicated before contract conclusion. Payment options: - Bank transfer - PayPal In case of payment default, the provider is entitled to suspend service provision until payment is received.
§7 Reimbursement by Health Insurance
The services of the HealthReset program are generally not covered by statutory health insurance. Some private health insurances and supplementary insurances may cover part of the costs. The customer is responsible for checking reimbursement eligibility with their insurance. Upon request, the provider will issue an invoice that can be submitted to the insurance provider.
§8 Appointments and Cancellations
Scheduled appointments are binding. In case of inability to attend, please cancel at least 24 hours before the appointment. For short-notice cancellation (less than 24 hours) or no-show, the appointment may be charged as completed. The provider reserves the right to reschedule appointments for important reasons and will inform the customer of a replacement appointment as soon as possible.
§9 Customer's Duty to Cooperate
The success of the coaching depends significantly on the customer's active cooperation. The customer commits to: - Providing complete and truthful information about their health status - Disclosing existing illnesses and medication use - Implementing agreed measures to the best of their knowledge - Promptly communicating changes in their health status
§10 No Medical Treatment
IMPORTANT NOTICE: The HealthReset program is a coaching and consulting offering for health promotion and prevention. It is NOT: - Medical treatment - Diagnosis - Therapy in a medical sense Coaching does not replace a visit to a doctor or naturopath. For health complaints or illnesses, a doctor should always be consulted.
§11 Success Liability and Guarantees
The provider does not guarantee specific health outcomes. Testimonials and examples on the website are individual experiences and do not constitute healing promises. The success of coaching depends on many individual factors and cannot be guaranteed.
§12 Liability
The provider is fully liable for damages arising from injury to life, body or health that are based on intentional or negligent breach of duty. For other damages, the provider is only liable for intent and gross negligence as well as breach of essential contractual obligations. Liability for slight negligence in breach of essential contractual obligations is limited to foreseeable, contract-typical damage.
§13 Dietary Supplements and Product Recommendations
As part of the coaching, recommendations for dietary supplements may be made. These recommendations are based on the customer's individual laboratory values and health status. The purchase of dietary supplements is voluntary and not part of the program price. The customer decides independently on the purchase of recommended products.
§14 Right of Withdrawal for Consumers
Consumers have a statutory right of withdrawal of 14 days for distance contracts. The right of withdrawal expires prematurely if the provider has fully performed the service and only began execution of the service after the consumer gave their express consent and simultaneously confirmed their knowledge that they lose their right of withdrawal upon complete contract fulfillment. The complete cancellation policy can be found here:
Cancellation Policy →§15 Termination and Withdrawal
The customer can terminate the coaching program at any time. Pro-rata refund of fees already paid will not occur unless there is an important reason. The provider can terminate the contract for important reasons, particularly if: - The customer violates essential cooperation duties - The customer has made false statements - The relationship of trust is permanently disturbed
§16 Intellectual Property
All materials, plans and documents provided as part of the coaching are protected by copyright. Use is permitted exclusively for the customer's personal use. Distribution, reproduction or commercial use without express written permission is not permitted.
§17 Changes to the GTC
The provider reserves the right to change these GTC insofar as this is necessary and does not unreasonably disadvantage the customer. The customer will be informed of changes in good time. The changed conditions are deemed approved if the customer does not object within 14 days of receiving the change notification.
§18 Final Provisions
The law of the Federal Republic of Germany applies, excluding the UN Sales Convention. The place of jurisdiction for all disputes is Berlin, provided the customer is a merchant or has no general place of jurisdiction in Germany. Should individual provisions of these GTC be or become invalid, the validity of the remaining provisions remains unaffected.